ITIL V3 Foundation Training in Singapore

Learn ITIL V3 Foundation Training & Certificate in Singapore

This ITIL Foundation Course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL V3 lifecycle.

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Course Start Date

Schedule

Days: 3 Days

Duration: 21 Hours

Timings: 9:30 AM - 5:30 PM

10 Anson Road, 26-08A International Plaza, Singapore 079903

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Expert Local Trainers
Hands-on Training by experts
Certificate of Achievement
Free Refresh Class within 6 Month

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Who Should Attend This ITIL Certification Course Singapore

ITIL foundation training is ideal for those Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.

IT Professionals

Management

Administrator

Training Professionals

Student

Course Completion Requirements:

Minimum 75% attendance is required in order to complete the course and receive the course completion certificate

Entry Requirements

Above 16 years old

High School Level English

Basic internet & computer operation skills

ITIL V3 Foundation Training & Certificate in Singapore

Brief Overview of the ITIL Foundation Course Outcome

As shown in the diagram above, our experienced IT industry champions will equip you with ITIL concepts, processes and functions and their applicability in your day to day IT working with specific and relevant practical scenarios.

Post the course, you should be ready to understand an existing ITSM implementation as well as attempt to introduce it to you organization
After the course, you will be prepared for your ITIL foundation certification exam.

Inspizone’s ITIL trainer has 20 years of experience. He trains the participants using real time scenarios. He is an inventor of Zero Incident Framework for IT.

ITIL Foundation Course is Relevant for You:

If you require a basic understanding of the ITIL framework
If you need a greater understanding of ITIL to enhance the quality of IT services in your organization
If you are interested in exploring functions of IT Managers, Service Desk staff, Operations staff, and Developers
If you are looking to enhance your IT qualifications for better career advancements
If you are looking to accomplish complete ITIL track, ITIL foundation is a pre-requisite for next levels which are capability and lifecycle.

Examination Format and Details

Exam could be taken immediately upon completion of the course on 2nd day or arrange to come next day
Duration is one hour and you need to attempt 40 multiple choice questions
Certificate is awarded only if you secure 65 or more in the exam, which means you need to answer 26 questions correctly out of total 40. Its easy!

ITIL V3 Foundation Syllabus Outline:

The objective of ITIL V3 foundation qualification is to introduce you to ITIL and make you aware of the ITSM processes, their goals, objectives, and key processes and functions. Entire syllabus is covered in 7 units. Below is a brief list of topics covered in each of the units.

Unit 1: ITIL And The Service Lifecycle

Introduction of ITIL (The Framework, Lifecycle, Publications, Quality, and Governance)
Introduction of Best Practices and Guidelines
Introduction of relationship between various ITIL lifecycle processes
Understanding of Functions, Processes, and Roles

Unit 3: Service Design

Introduction of Service Design (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions (Four Ps, Five Major Aspects of Design, Service Package)
Introduction to Service Design Processes
- Service Level Management
- Service Catalogue Management
- Supplier Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
Explanation of Business Value
Explanation of how may all these work in your organization

Unit 5: Service Operation

Introduction of Service Operation (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Concept (Role of Communication)
Introduction to Service Operation Function
- The Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
Introduction to Service Operation Processes
- The Incident Management Process
- The Event Management Process
- The Request Fulfilment Process
- The Problem Management Process
- The Access Management Process
Explanation of how may all these work in your organization

Unit 7: Technology And Architecture

Overview of some of the products available in market helping in ITSM journey
Architecture Guidelines

Unit 2: Service Strategy

Introduction of Service Strategy (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions (Value, Warranty and Utility, Resources, Service Portfolio)
Introduction of Service Strategy Processes
- Demand Management
- Financial Management
Explanation of a Business Case
Explanation of how may all these work in your organization

Unit 4: Service Transition

Introduction of Service Transition (The Concept, Objectives, and its Fit within the ITIL Framework)
Introduction to Service Transition Processes
- The Transition Planning & Support Process
- The Change Management Process
- The Service Asset & Configuration Management Process
- The Release & Deployment Management Process
- Knowledge Management
Explanation of how may all these work in your organization

Unit 6: Continual Service Improvement

Introduction of Continual Service Improvement (The Concept, Objectives, and its Fit within the ITIL Framework)
Key Definitions
- The Deming Cycle
- The Seven-Step Improvement Process
- Governance and ITSM
CSI Approach
- Success Model
- Measurements & Metrics
Explanation of how may all these work in your organization

Reviews of our students

Sarah Lah

4 months ago

Great excel course by Bee Hoon for 3 Days. Trainer was humorous and contextualised the info learnt in real life examples. Exercise files were easy to follow also.

Arun Dixit

11 months ago

I attended the excel course, our trainer Valene was really patient and well versed. The training environment was really good, I will definitely go again. Will recommend to my friends and family for sure.

Cara Chan

4 days ago

Attended WORDPRESS WEBSITE CREATION COURSE on 25 Sep 2023. Really appreciate the training made simple for beginners like myself. The trainer Mr Abhinay gave clear explanations and repeated many times to make sure we understood. Understanding how Wordpress works enabled me to navigate my company website and make updates efficiently. Unfortunately, the plug-in used by my company website was not taught in the course; which is understandable given the many different types of plug-ins available.The staffs were helpful and understanding when I was unable to log-in my singpass for attendance. It was overall an enjoyable experience to me. Snacks and beverages at the pantry was a bonus, too! Thank you, Inspizone!

Joanna

10 months ago

Thank you for the practicable courses. Lessons were conducted at a comfortable pace. Trainer Ms Mridula is knowledgeable, very helpful and encourages class participation to liven up the sessions. She also shared about how the tools can be applied in our work. Both intermediate and advanced excel courses exceeded my expectations. Thank you.

Guido Sudero

11 months ago

The course was effective for my purpose, the Teacher was clear and professional and she covered all the various aspects in an extensive and careful way. Then, the follow up they do, sending the course material to all Students is also good. Indeed a good Excel course for a beginner.

Avira Dixit

a year ago

I attended their 3 days excel training. I must say this is one of the best training places here at Singapore. They provide full training materials, you dont even need to bring your own laptop. Their course content was appropriate and examples used for explanation were relatable. The instructor was very patient and cleared all our doubts. Highly recommend!!

Leanie Lee

a year ago

I have just completed my excel levels 1 & 2. Trainer Bee Hoon is great. Her training was clear, audible & practical. A professional trainer indeed. Initially I was having some difficulties in my enrolment, but both the administrators Emma & Huyen were very helpful, patient, accommodating & efficient in their service, making it a pleasant experience I have had with InspiZone. InspiZone Highly recommended.

Wenyan Yeo (W)

7 months ago

Attended the MS Excel course (Beginner & Intermediate) on 25 & 26 Aug. Ms Koh Bee Hoon was the trainer for the above mentioned course. Ms Koh is very knowledgeable and patient, she makes sure everyone in the class understands the current topic before she moves on to the next. The lesson pace is very manageable too. After attending the course, I have learnt much more functions about MS Excel! Highly recommend this course to anyone who wish to learn more about MS Excel.

Lucia

a year ago

I have attended their MICROSOFT OFFICE EXCEL 2016 – INTERMEDIATE & ADVANCED LEVELS training. The trainer Bee Hoon is knowledgeable, patient and made online training an enjoyable hands-on experience. I would recommend the course for anyone wanting practical training, and I hope that there will be more online classes in the future.

J Quek

2 years ago

I am so glad that I had clicked on the site of Inspizone and decided to give a try on one of their courses, Master Excel Training. And I've got more than what I expected, I have done the course many years back but the trainers were never generous with their tips but Bee Hoon, a big "WOOW" she is very generous with the tips and know-how that I had never known before and she is very patient ...gosh! Fantastic trainer!! The Training Coordinator, Sophia, she was very helpful from the moment I send in my request and questions, she patiently guided me from registration, claiming my skill future till the approval and giving me the class schedule. A big thank you and great service! The school, wow!! I never have seen a school supplying such a well-stocked and premium snacks for students/trainees, the class welfare is really great and taken care of!! Thank you! I will definitely recommend Inspizone and I will keep a lookout for other courses that they have.

Katherine Ang

a year ago

I have researched on a few training centres before deciding on Inspizone. Very happy that I have chosen the right one! I have attended Microsoft Excel Intermediate & Advanced Class by Bee Hoon. She is super good, knowledgeable and clear with the online class. If you have any doubts she will also guide you patiently and ensure that you know how the functions work. If you are a beginner or you want to brush up your excel skills Bee Hoon will be my number one recommendation! 🙂 My training coordinator Emma has been very helpful towards my question too. Will definitely sign up for more courses with Inspizone!

Patricia Tong

5 years ago

Attended MS Excel 2013 Intermediate and Advanced levels. IT Trainer Ms Asha was patient and knowledgeable. Her lessons were conducted systematically. Additionally, their Project Coordinator Ms Huyen took efforts to text reminder a day before; kept the place neat and clean; and making sure refreshments were ready and adequate.

alex koh ming

3 years ago

BEST EXCEL TRAINING

Jacqueline Lee

2021-09-22

Went for a accounting course, Steven was friendly and helpful

Guido Sudero

2021-09-01

The course was effective for my purpose, the Teacher was clear and professional and she covered all the various aspects in an extensive and careful way. Then, the follow up they do, sending the course material to all Students is also good. Indeed a good Excel course for a beginner.

THIRUMALA DEVI

2021-09-15

Here i attended two courses. The Teacher is more knowledgeable person. I attend here accounts and Corporate Tax Singapore courses. really ill recommend this institute.

Lachu Gandhi

2021-09-07

Content of the course is appropriate. Trainer valene was very good and interactive. The place, course materials, the presentation and content of the material everything were clear and precise and she gave proper response to the queries raised. The place is well maintained too. Overall, a good experience and sure, I will recommend inspizone to my friends who are keen on upgrading themselves.

shengwei tan

2021-07-01

Stella is a great lecturer, the lesson taught are well orderly manner for each day which preps in beforehand and learning better.

Grace CH Ong

2021-06-11

A very useful course with laptops provided and sample datasets for our training. Training was very well-paced and clear, helpful for learning. Trainer also was happy to go around assisting when needed and managed queries well for us. Happy to have participated in a course at Inspizone 🙂

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