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DATA PROTECTION NOTICE FOR CUSTOMERS (PDPA)

This Data Protection Notice sets out the basis which INSPIZONE PTE. LTD. may collect, use, disclose or otherwise process personal data of our customers in accordance with the Singapore’s Personal Data Protection Act 2012 (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Inspizone recognises the importance of the personal data that participants have entrusted to organisation. It is Inspizone’s responsibility to properly manage, protect and process personal data. Should the Public at any time, have any queries relating to personal data, they may contact Inspizone’s Data Protection Officer (“DPO”) at dpo@Inspizone.com.sg

PERSONAL DATA


1. Personal Data refers to information such as your name, NRIC, passport or other identification number, mailing address, email address, contact number, or any other information that may be supplied by you or collected about you as required by Inspizone. It can be collected through registration forms (online/physical copies), mailing list subscriptions, phone interactions, emails and CCTV cameras installed within training premises.

Personal Data will be used for the purposes to:

  • Administer the subsidy on course fee where applicable;
  • Issue certificate where applicable;
  • Contact you with updates on course registration and fee which you have applied for;
  • Provide marketing collaterals and details on future training courses, workshops and/or seminars (only when permission is granted); and
  • Ensure safety and security within training premises.
  • To administer our training courses, conduct the Training Quality and Outcomes Measurement (TRAQOM) Survey for the Training, and to facilitate the application of government grants and SkillsFuture funding, we are required to collect your NRIC numer and other personal data from you and/or your company..
  • Inspizone shall keep the data of 10 years or longer

According to SkillsFuture Singapore (SSG), in their recent circular, they have clarified on the collection of NRIC and other relevant information.

[SSG CIRCULAR/RPD/2019/3]: CLARIFICATIONS TO TRAINING PROVIDERS ON THE REVISED ADVISORY GUIDELINES ON THE PERSONAL DATA PROTECTION ACT (PDPA) FOR NRIC AND OTHER NATIONAL IDENTIFICATION NUMBERS

This Circular is to provide clarity to Training Providers on the revised Advisory Guidelines on the Personal Data Protection Act (PDPA) for NRIC and other National Identification Numbers issued by the Personal Data Protection Commission (PDPC), which takes effect from 1 Sep 2019.

2. Public agencies in Singapore and organizations acting on their behalf are exempted from the Data Protection Provisions of the PDPA.

3. NRIC is a necessary data field which SSG collects for proper governance of training grant disbursement.

4. Trainees applying for SkillsFuture Funding are to provide their physical NRICs for the purpose of identification and collection of NRIC number and other personal details required to maintain accurate, complete and up-to-date records. However, SSG does not require Training Providers to keep photocopies (or scanned copies) of trainees’ NRIC, or to retain trainees’ physical NRIC.

Further Clarification on TRAQOM initiative from MySkillsFuture Website

Is it mandatory for a training provider to participate in the TRAQOM initiative?

It is mandatory for Training Providers offering SSG-funded courses that are available for public sign-ups to participate in the TRAQOM initiative. Training providers are required to provide the trainee’s name, NRIC, personal email address and mobile number, as part of their participation requirements. This will enable SSG or its appointed vendor to send surveys to the trainees.

SSG will be incorporating TRAQOM requirements as part of SSG’s funding terms and conditions.

Therefore, to register for any training courses at Inspizone, you will need to provide the NRIC and other relevant information in full.

1. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, email address, telephone number, nationality, gender, date of birth, nric, company name, company address and company uen no..


2. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).


COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA


3. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).


4. We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) Verifying your identity;

(c) Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; and

(d) Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority.


5. We may disclose your personal data:

(a) Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you


6. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).


WITHDRAWING YOUR CONSENT


7. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.


8. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within seven (7) business days of receiving it.


9. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.


10. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA


11. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.


12. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.


13. We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA


14. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, and authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.).


15. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.


ACCURACY OF PERSONAL DATA


16. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.


RETENTION OF PERSONAL DATA


17. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.


18. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE


19. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.


PDPA. DATA PROTECTION OFFICER


20. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Email Address : dpo@Inspizone.com.sg

EFFECT OF NOTICE AND CHANGES TO NOTICE


21. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.


22. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.


Effective date : 15/12/2022
Last updated : 15/12/2022